Training Programs

Statement regarding Training


The Maryland Center for Hospitality Training & Research. is one of the leading service providers for training in the State of Maryland known for its innovative approach to customer service training. We not only train for outcomes to the customer experience but a positive congenial workplace for associates and employers.

Service Categories include:

  • Corporate culture: e.g. developing relationships; creating transparency and trust; changing idleness to engagement; and proactive and anticipative execution;
  • Customer loyalty: e.g., creating empathy and generosity;
  • Employee engagement: e.g. coaching, mentoring, supervisory support, and recognition;
  • Etiquette and professionalism: e.g. presentations and public speaking and addressing challenging situations; and
  • Process improvement: finding efficiencies and eliminating redundancies in work environments.

Course Listings

  • An Inside Look at Corporate Culture – From Top Down and from Bottom Up
  • Corporate Culture & Communication
  • Management Skills & Progressive Discipline
  • A Performance Management Model
  • Coaching Skills for Managers
  • Human Relations & Customer Service
  • Telephone & Customer Service Skills
  • Building Customer Loyalty
  • Professionalism in the Workplace
  • Customer Service 101
  • The Color of Customer Service
  • Team Building
  • Handling Customer Complaints
  • Defining Customer Service Excellence
  • Effective Communication with Customers
  • Exceeding Customer Expectations
  • Attend to the Customer
  • Everything Communicates
  • View Complaints as Opportunities
  • Go the Extra Mile
  • Take Pride in your Work
  • Leave a Positive, Lasting Impression
  • American Hotel & Lodging Educational Institute Certificate Programs to Include:
    • Front Desk Representative
    • Guestroom Attendant
    • Restaurant Server
    • Kitchen Cook
    • Breakfast Attendant
  • Certified Tourism Ambassador (CTA) Training & Certification