Hospitality Professional Certifications

The Value of Guest Services Training

Because online reviews play a crucial role in marketing and developing a reputation with consumers, improving the quality of guest services has nearly instant impact. Guest services training leads to more positive reviews, which leads to more customers, who leave more positive reviews, which leads to… success. The success of your company and your associates.

The Maryland Center for Hospitality Training has trained thousands of Maryland residents for rewarding careers in Hospitality and Customer Service. As the tenth largest employment sector in the state of Maryland, the Tourism industry accounts for 1 in 20 jobs in our state. The opportunities are there; let us prepare you for them.

American Hotel & Lodging Certification

Through a partnership with the American Hotel & Lodging Educational Institute, we offer certifications for those in the Hospitality and Tourism Industry. Certification by AHLEI gives job seekers an advantage: employers recognize the investment they’ve made to train and be tested for the skills needed for exceptional guest services. Companies know they have an advantage when their employees are trained in the highest standards of customer care.

One of our most popular training sessions is AHLEI Guest Services Gold®. Internationally recognized, this course teaches the essentials of guest services excellence. It is the perfect introduction to the industry or a great way to improve the quality of your entire team’s services.

In addition to Guest Services Gold®, which is applicable to everyone in hospitality and customer service, we offer job specific training such as telephone skills, front desk operations, restaurant staff, housekeeping, reception, security officers.

Management Training

For those taking the next step up, ready to learn or enhance their management skills, we offer courses that focus on building supervisory skills, revenue management, hiring, hospitality management, and more. The AHLEI offers professional certifications in many areas of hospitality management, and we have the experienced instructional staff to guide you along your path.

Whether embarking on a new career or advancing on your chosen career track, we have the training you need to reach your goals. Contact us to learn more about how The Maryland Center for Hospitality Training can help you achieve success in the Tourism Industry.