Training Programs

A leader in workforce development, The Maryland Center for Hospitality Training has the experience in customer service training our clients need. Our multifaceted approach promotes professional development and a positive organizational culture, while providing direct instruction in the technical skills required for superior customer service. We offer training for every career level and will design a suite of courses to fit your training needs.

Service Categories Include:

Corporate Culture

Know Your Mission
Develop Relationships
Establish Trust
Cultivate Collaboration

Customer Loyalty

Respect Your Customer
Listen Attentively
Respond with Empathy
Find Solutions

Employee Engagement

Build Competency
Acknowledge Contributions
Recognize Strengths
Coach for Professional Growth

Etiquette and Professionalism

Communicate Clearly
Act with Integrity
Take Responsibility
Resolve Conflict

Process Improvement

Define Corporate Goals
Understand Processes
Identify Efficiencies
Eliminate Redundancies