The Maryland Center for Hospitality Training is a leader in workforce development training. Headquartered in Baltimore, we are dedicated to training residents throughout Maryland in customer service, business fundamentals, and leadership skills.

With origins in the Hospitality Industry, we know that customer service is a key component in the success of every business. Reputations are built on each customer's experience with your company. Every interaction with every employee. We teach the skills needed to develop the friendly professionalism your customers expect.

The interpersonal skills that build customer loyalty also promote a positive workplace culture. Dynamic instruction in communication, conflict resolution, and management techniques provide practical tools that will be used every day in the workplace.

MCHT customizes our classes to the unique needs of each client, teaching the technical and soft skills required for success. We can provide training for every member of your team - from entry level employees to those in executive management - improving communication, motivation, and professionalism at all levels.

Our trainers bring decades of expertise in the fields of hotel, restaurant and retail management; sales and marketing; human resource management; education; law; accounting; and business coaching.

Whether you are looking for Customer Service 101; Diversity, Equity and Inclusion training; Executive Level Coaching, or another of our quality courses, please contact us to learn how we can help your business thrive and grow. to increases in productivity, employee satisfaction, and profit.