Customer Service is an essential component of every successful business. Comprehensive customer service creates an on-brand experience where customers feel like valued guests and look forward to their next visit. It is facilitated by the attentiveness of every employee. The Maryland Center for Hospitality Training is the region’s leader in Customer Service Training. We have experienced trainers and proven methods for training your staff to anticipate and meet the expectations of your customers.

Customized Training for Your Brand and Market

We work with our clients to develop customized training plans, so you can be assured that The Maryland Center for Hospitality Training will provide training that meets your needs. Through case studies, role playing, and class discussions tailored to your brand and market, we’ll practice meeting the needs of your customers with a Friendly Professionalism that creates customer loyalty.

As their skills and confidence increase, students gain a greater understanding of their role in customer care and brand representation. Through our training, your staff will learn the essential communication skills of active listening, developing empathy, and speaking clearly and knowledgeably about your brand and products. We’ll practice problem solving and conflict resolution techniques that build relationship and trust with your customers.

In order to strengthen the skills we teach, we offer a Train the Trainer component for managers, empowering them to coach staff in the strategies they’ve learned. Continued reinforcement of MCHT’s comprehensive approach to customer care ensures the best long term results.

Customer Service Training Increases Employee Retention

The interpersonal skills taught by The Maryland Center for Hospitality Training build relationships between employees as well as with customers. Learning how to communicate effectively, resolve conflict, and collaborate in problem solving changes how employees and managers interact with customers and with each other. Employees whose contributions to customer care and brand representation are valued and acknowledged will be more invested in the success of your business and their own success within it.

Customer Service Training Builds Customer Loyalty

In today’s marketplace, where consumers can buy almost anything online and have it delivered to their door, retailers face both local and global competition. By training your employees to integrate Customer Service into every interaction, you’ll transform the shopping experience for your customers. Customer Service training builds relationships between your brand and your customers, and between your employees, increasing loyalty in both. Contact The Maryland Center for Hospitality Training to learn more about how we can customize a training plan for your needs.