(800) 719-4190
Follow Us:
Customer Service Training
Comprehensive Customer Service
In competitive markets, Customer Service is an element that sets a business apart. Feeling valued as a customer boosts sales, improves positive reviews, and leads to customer loyalty. Providing exceptional customer service requires more than having designated Customer Service agents. It requires a fully trained staff ensuring your customers receive the attention and care they desire.
At The Maryland Center for Hospitality Training, we teach participants to integrate customer service skills into any role, whenever they interact with the public. More than learning a few new techniques, our comprehensive Customer Service training changes the way your employees view their relationship with customers.
Customer Service Training
Our Customer Service Training emphasizes friendly professionalism, the ability to convey genuine empathy for the needs of the customer with a professional demeanor: showing the customer that – no matter how busy they are – the customer is not an interruption. In that moment, they are the priority.
Our instructors stress the fundamentals of effective communication skills: active listening, developing empathy, speaking clearly and knowledgeably. We teach participants how to answer questions, provide assistance, and handle requests. We teach students how to resolve conflict while remaining calm and professional.
Through case studies, role playing, and discussions, participants learn how to adapt and apply the skills they learn to a variety of situations. They practice problem solving and projecting compassion and competence. As their skills and confidence increase, students gain a greater understanding of their role in customer care.
In order to strengthen the skills we teach, we provide a Train the Trainer component for management, empowering them to coach staff in the strategies they’ve learned. Continued reinforcement of MCHT’s comprehensive approach to customer care ensures the best long term results.
Customer Service Excellence
To excel in Customer Service, businesses must provide an environment where customers feel valued. The Maryland Center for Hospitality Training provides the training you need to create a customer service experience that begins when they walk in the door and leaves a lasting impression of warmth and hospitality. Contact us to learn how we can train your workforce in exceptional Customer Service
Training Service Categories
A leader in workforce development, The Maryland Center for Hospitality Training has the experience in customer service training our clients need. Our multifaceted approach promotes professional development and a positive organizational culture, while providing direct instruction in the technical skills required for superior customer service. We offer training for every career level and will design a suite of courses to fit your training needs.
Customer Service
Know Your Mission
Develop Relationships
Establish Trust
Cultivate Collaboration
Customer Loyalty
Respect Your Customer
Listen Attentively
Respond with Empathy
Find Solutions
Employee Engagement
Build Competency
Acknowledge Contributions
Recognize Strengths
Coach for Professional Growth
Etiquette/Professionalism
Communicate Clearly
Act with Integrity
Take Responsibility
Resolve Conflict
Process Improvement
Define Corporate Goals
Understand Processes
Identify Efficiencies
Eliminate Redundancies
Current Certifications
Customer Service
In competitive markets, Customer Service is an element that sets a business apart. Feeling valued as a customer boosts sales, improves positive reviews, and leads to customer loyalty. Providing exceptional customer service requires more than having designated Customer Service agents. It requires a fully trained staff ensuring your customers receive the attention and care they desire.
Conflict Resolution
Conflict is inevitable. Everyone brings their own expectations, values, personalities and histories to work with them. Those differences are a source of strength and creativity. They’re also a source of conflict. Conflict will happen, but conflict, in and of itself, is not a bad thing. Handled correctly, it is an opportunity to learn and grow.
Active Shooter
Active Shooter Training prepares us to survive the worst. It reduces panic and saves lives. The Department of Homeland Security states that the best way to effectively respond to an active shooter and help minimize loss of life is to create an Emergency Action Plan and conduct training exercises.
Hospitality Professionals
Because online reviews play a crucial role in marketing and developing a reputation with consumers, improving the quality of guest services has nearly instant impact. Guest services training leads to more positive reviews, which leads to more customers, who leave more positive reviews, which leads to… success. The success of your company and your associates.
Follow Us
Follow Us
The Maryland Center for Hospitality Training is a leader in workforce development. Headquartered in Baltimore, we are dedicated to training residents throughout Maryland in customer service, business fundamentals, and leadership skills.
Training
Contact Us
(800) 719-4190
P.O. Box 8693, Elkridge MD 21075
Monday - Friday: 9am to 7pm
© Copyright 2024. The Maryland Center for Hospitality Training. All rights reserved.