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Maryland Center for Hospitality Training

The Maryland Center for Hospitality Training is the leader in workforce development training. Headquartered in the Baltimore/Washington Region , we are dedicated to training residents throughout Maryland in customer service, business fundamentals, and leadership skills. Clients from healthcare, hospitality services, retail, property management, tourism, education, and government agencies have benefited from our training.

With origins in the Hospitality Industry, we know that customer service is a key component in the success of every business. Reputations are built on each customer's experience with your company. Every interaction with every employee. We teach the skills needed to develop the friendly professionalism your customers expect.

The Benefit of Training

A leader in workforce development, The Maryland Center for Hospitality Training has the experience in   workforce   training our clients need. Our multifaceted approach promotes professional development and a positive organizational culture, while providing direct instruction in the technical skills required for superior customer service. We offer training for every career level and will design a suite of courses to fit your training needs.

Our Mission & Vision

Our Mission

Empowering our clients to excel in customer service and employee engagement.

Our Vision

We envision a workforce motivated and qualified to thrive in Maryland’s growing service economy. Residents equipped with the professional skills that lead to career success and advancement. Local businesses gaining a competitive edge in the market.

Our Commitment

The Maryland Center for Hospitality Training is committed to teaching the technical and soft skills that are vital for a healthy workforce and a positive workplace culture. We believe training in customer service, conflict resolution, and team management leads to increases in productivity, employee satisfaction, and profit.

Training Service Categories

A leader in workforce development, The Maryland Center for Hospitality Training has the experience in customer service training our clients need. Our multifaceted approach promotes professional development and a positive organizational culture, while providing direct instruction in the technical skills required for superior customer service. We offer training for every career level and will design a suite of courses to fit your training needs.

Customer Service

  • Know Your Mission

  • Develop Relationships

  • Establish Trust

  • Cultivate Collaboration

Customer Loyalty

  • Respect Your Customer

  • Listen Attentively

  • Respond with Empathy

  • Find Solutions

Employee Engagement

  • Build Competency

  • Acknowledge Contributions

  • Recognize Strengths

  • Coach for Professional Growth

Etiquette/Professionalism

  • Communicate Clearly

  • Act with Integrity

  • Take Responsibility

  • Resolve Conflict

Process Improvement

  • Define Corporate Goals

  • Understand Processes

  • Identify Efficiencies

  • Eliminate Redundancies

Current Certifications

Customer Service

In competitive markets, Customer Service is an element that sets a business apart. Feeling valued as a customer boosts sales, improves positive reviews, and leads to customer loyalty. Providing exceptional customer service requires more than having designated Customer Service agents. It requires a fully trained staff ensuring your customers receive the attention and care they desire.

Conflict Resolution

Conflict is inevitable. Everyone brings their own expectations, values, personalities and histories to work with them. Those differences are a source of strength and creativity. They’re also a source of conflict. Conflict will happen, but conflict, in and of itself, is not a bad thing. Handled correctly, it is an opportunity to learn and grow.

Active Shooter

Active Shooter Training prepares us to survive the worst. It reduces panic and saves lives. The Department of Homeland Security states that the best way to effectively respond to an active shooter and help minimize loss of life is to create an Emergency Action Plan and conduct training exercises.

Hospitality Professionals

Because online reviews play a crucial role in marketing and developing a reputation with consumers, improving the quality of guest services has nearly instant impact. Guest services training leads to more positive reviews, which leads to more customers, who leave more positive reviews, which leads to… success. The success of your company and your associates.

Follow Us

Follow Us

The Maryland Center for Hospitality Training is a leader in workforce development. Headquartered in Baltimore, we are dedicated to training residents throughout Maryland in customer service, business fundamentals, and leadership skills.

Contact Us

  • (800) 719-4190

  • P.O. Box 8693, Elkridge MD 21075

  • Monday - Friday: 9am to 7pm

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